Sign-in and verification
| Problem | Likely cause | What to do |
|---|---|---|
| Email or phone already in use | An account already uses it | Use login with that contact method |
| No account found | Contact details do not match an account | Check email, phone, and country code; sign up only if you need a new account |
| Invalid OTP | Incorrect, expired, or mismatched code | Use the current request's 6-digit code; resend when the countdown allows |
| Please request a code first | Verification started without a request | Return to the code-request step |
| Passwords do not match | Confirmation differs | Re-enter matching password values |
| Rate limited | Too many requests in a short period | Wait before retrying; do not repeatedly submit |
Missing access or content
Permission Required or Admin Access Required means your account lacks the necessary role for that record. Ask its owner or an authorized staff administrator to review your access. Sign in with the account that received the invitation.
If a list looks empty, clear search and status filters and check additional pages. A draft, unapproved record, private community, cancelled invitation, or blocked relationship can also explain missing content.
Payment or ticket problems
| Problem | Cause to check | Next action |
|---|---|---|
| Reservation Expired | Checkout hold ended | Select Back to Event and reserve available tickets again |
| Sold out / insufficient tickets | No available capacity or manual sold-out state | Choose another available tier/quantity |
| Promo code expired or not yet valid | Dates, status, tier, minimum, or usage limit | Review the code's conditions; confirm a visible discount before paying |
| Payment taken but no ticket | Confirmation is pending or transaction needs investigation | Check your order, then contact support with its reference; avoid an unnecessary duplicate purchase |
| Invoice still being generated | Invoice is not ready | Try the download later |
| Ticket already fully scanned | Allowed scan count reached | Ask the authorized event team to inspect Previous Scans |
| Ticket Refunded / unpaid | Ticket does not meet admission rules | Resolve the ticket/payment state with the event team |
| Scanner has no camera | Permission denied or camera unavailable | Enable the browser's camera permission and use Restart Scanner/Try Again |
Event registration problems
Cannot RSVP to an unpublished event or Cannot RSVP to an unapproved event requires the host to resolve publication or approval. RSVP limit reached means the event is full under its capacity rules; use a waitlist only if offered. Password is not correct requires the event password supplied by the host.
If creation fails after an event was saved, check My Events and the ticket list before creating a duplicate. Correct the incomplete section of the existing event when possible.
Venue problems
- Window overlaps a booked slot: choose a different venue-local time or another space/date.
- Deposit pending: complete payment and check confirmation; the accepted quote alone is insufficient.
- Quote expired or revised: ask the venue for a current quote and review it before accepting.
- Sync failed: check that the calendar link is a usable iCal feed, then retry the available sync action.
- Pending review: wait for the listing/change decision and read any requested correction.
- Refund pending: the refund needs processing. Keep its reference and follow the booking/transaction state.
Tournament problems
A locked roster cannot be edited after check-in. A missed required check-in can leave an entrant out of the bracket. A past registration-closing date can block entries even if registration was reopened. Ask the organizer to inspect the dates and state.
For Checkout expired, use Register again where available. For a disputed match, wait for organizer resolution. If a score is wrong, dispute it within the confirmation window rather than waiting for automatic confirmation.
Payout problems
A payout request … is already in progress means the same source scope already has an active request. Review its timeline first. Minimum payout amount or an insufficient balance means the entered amount is not eligible. A currency mismatch requires a compatible payout account. A held prize must become claimable before withdrawal.
Upload problems
Use the file type and size limit displayed for that specific upload. A venue photo, event banner, resume, moment, and questionnaire attachment can have different limits. Crop/reposition images when requested. If an upload fails, check whether earlier files completed before resubmitting them.
For unresolved problems, contact support with the screen name, record reference, exact message, and what you were trying to do.