Owners: send a quote
- Open Venue Inbox and choose the booking request.
- Read the guest's date, guest count, requested extras, and messages.
- Open the quote composer.
- Set Booked hours using Full day or Set times. Check venue-local start/end times and overnight behavior.
- Enter the total price or itemized lines. The line totals must add up to the total quote.
- Set Due now to reserve: an offered percentage, Custom, or Full amount. A custom amount must be positive and cannot exceed the total.
- Review Cancellation terms and optional Notes.
- Send the quote and monitor the conversation.
The quoted time window is the one the guest accepts. Treat overlap warnings seriously. Another unpaid hold may exist for the same window; a quote is not proof that the space is secured.
Use Decline to close a request you cannot fulfill. Guests can Cancel request. Open requests and quotes can expire; continue with a new request or current quote where needed.
Cancel a booking
Open Venue bookings, find the booking, and select Cancel.
Read You paid, the refund preview, and the cancellation policy before confirming. If nothing has been paid, the cancellation preview says so. Add an optional reason and complete the confirmation, or select Keep booking.
Guest refunds depend on the terms saved with that booking. Changing a venue's default policy does not rewrite past booking terms. An owner cancellation refunds the guest in full and is reviewed by EVENTA. Some refunds require manual processing; pending is not proof that money has arrived.
Review and use a completed booking
Where offered, Create event here starts an event using the booked venue's details. The booking and event remain distinct: the event still needs its own settings, tickets, and approval. Eligible guests can use the venue's review action to submit feedback.
Track earnings
Open My venues → Earnings. The view separates Available, Pending, On hold, Paid out, and Settled total for each venue. Income becomes withdrawable through settlement rules rather than immediately when a request is sent.
Select Withdraw to continue to Payouts. Use Ledger & Accounting to inspect movements for one venue.