1. Identify the source
Use Event Insights, Venue earnings, or the relevant tournament/prize view. Keep currencies and earnings sources separate. A sales total is not proof that the same amount is available to withdraw.
2. Review deductions and holds
Open Ledger & Accounting for an event or venue statement. Review existing payouts, settlement, refunds, and holds. Prize claims also require finalization and an eligible award state.
3. Prepare the destination
In Payouts, add the correct manual payout account or complete the supported Stripe connection. Confirm the destination currency and current readiness.
4. Submit the request
Choose the earnings source, destination, and permitted amount. Read the fee, tax, minimum, and You receive figures. Submit one request for that source scope; an existing in-progress request can block another.
5. Follow the decision
Review Payout Requests → Timeline. Staff can request review, approve, process, pay, or reject according to the request state. Approved means accepted for processing, while Paid records disbursement.
If a request fails or is rejected, read the reason before retrying. Contact support with the payout reference if the state or destination needs investigation.