Open the Issued Tickets panel from staff ticket management. You need Tickets view/create permission to issue a batch and the corresponding delete/revoke permission to revoke one.
Issue a batch
- Select the event and open Issued Tickets → Issue Tickets.
- Enter how many tickets to issue per Ticket categories.
- Optionally enter Issued to and Holder email.
- Select the reason: Complimentary, Giveaway, Sponsor, Staff & Crew, Press & Media, Prize, Partner, or Other.
- Add optional Reason details and Internal note.
- Choose Price on the ticket: Show as complimentary or Show the ticket price.
- Review and issue the batch.
The holder does not need an account. If their email matches an existing EVENTA account, the tickets also appear in that account.
Share and review
Use Copy share link or Open tickets on the batch. The shared link provides access to the issued tickets, so distribute it only to the intended holder. Review the batch's categories, quantity, reason, issue date, and status.
Issued tickets reduce availability and can be scanned normally. They are excluded from sales revenue, Event Insights, and payouts. Showing a price on the printed ticket does not turn the allocation into revenue.
Revoke
Select Revoke batch, inspect the confirmation, and confirm only for the intended batch. Revoked tickets are no longer valid for admission. Read any restriction for tickets that have already been used; do not issue a replacement merely to bypass a scan refusal.